In the present system of democracy, elected officials, and the institutions, have been the traditional means of governing the interests of society, managing economic and social resources for development.
E-governance is the application of information & communication technologies to transform the efficiency, effectiveness, transparency and accountability of informational & transactional exchanges with in government, between govt. & govt. agencies of National, State, Municipal & Local levels, citizen & businesses, and to empower citizens through access & use of information.
A large number of Government departments have been engaged in the deployment of information and communication technologies to increase the efficiency and improved quality of the work. E-governance is said to be only 20% technology and 80% management. As e-government principles and practices have been applied in the past few years it has been clear that fundamental governance issues determine the workability of the application of e-services delivery and e-programs
The widespread access to the Internet has prompted delivery of information and services to the citizens electronically. The interaction between citizens or business and a government agency/department can take place at a service centre closer to the client.
India is a country of diverse social and cultural needs, with twenty-two constitutionally recognized languages and with many variations of dialects. The success of eGovernance initiatives is determined by efficient delivery of citizen centric services and better access to knowledge and information. In India, the digital divide is also evident.
National E-Governance Plan (NeGP) is one of the most ambitions programs of the Government of India aimed at pervasively spreading E-Governance in the country. The plan essentially consists of 10 core policies, 5 integrated service projects that cut across departments, 9 Mission Mode Projects (MMPs) in the Central Sector and 12 in the State Sector.